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Lake Health has new temporary visitor policies for all facilities to help prevent the spread of COVID-19 and protect our patients, visitors and staff. 

Lake Health recognizes the importance of family support in the healing process and effective 8 am on March 1, 2021, we have eased visitor restrictions by allowing one adult designated visitor* per patient between the hours of 8 am and 8 pm.

This updated visitor policy**applies to Beachwood, West and TriPoint medical centers, including the emergency departments, as well as our Lake Health Physician Group offices, outpatient services, the Center for Comprehensive Rehabilitation and urgent care locations. Entrances at some facilities may be limited to ensure appropriate health screening can occur for the visitors allowed under the policy.


Health screenings and precautions

All visitors must:

  • Wear a face mask or face covering at all times that covers the mouth and nose. (Those who arrive without a face mask will be provided )
  • Complete a temperature check by an automated system at front entrance. Any visitor who appears ill or fails the screening will be asked to leave.
  • Practice social distancing by staying at least 6 feet away from others at all times. 
  • Remain in the patient’s room or staff-designated wait space at all times except for quick trips to the restroom. The visitor must wear a mask at all times.
  • Clean hands upon entry and exit to any patient care area. (Those with gloves will be asked to remove them.)
  • Leave the Lake Health facility after the visit is over without spending time in public areas. 
  • Limit your visit to no longer than 2 hours. 

Exceptions to the visitor policy include:

  • Obstetric patients can have a designated birth partner who must remain in the unit for the duration of the entire stay. In addition, a doula may accompany the patient for labor support during labor and delivery.
  • Patients who are under the age of 18 may be visited or accompanied by up to two parents or  guardians. 
  • Patients who are at the end-of-life may have up to two visitors.
  • Center for Comprehensive Rehabilitation: visitation is limited to one adult designated visitor between the hours of 3 pm - 7 pm. 
  • Center for Geriatric Psychiatry: visitation is limited to one adult designated visitor that may visit up to 3 times per week between the hours of 1 pm - 3 pm.
  • COVID-19 and suspected COVID-19 patients:
    • No visitors will be allowed in rooms of persons under investigation or who have tested positive for COVID-19 unless:
      • The COVID-19 patient has been in hospital for 2 weeks and benefit to patient exceeds risk of exposure or visitor receives approval by the Chief Medical Officer or Chief Nursing Officer. 
    • The visitor will receive help in putting on appropriate personal protective equipment. The visit will be limited to 20 – 30 minutes. Close contact with patient must be avoided.

*Designated visitor

Each patient or legal guardian may name one adult designated visitor for the length of the hospital stay. Designated visitor cannot be changed unless approved by the Administrative Coordinator or Unit Leadership.

**Policy is subject to change based on the impact of the pandemic to Lake Health.

Thank you for helping keep patients and staff safe.

Blog Feature_Seek Care Doctor-01-1

If you suspect you may have COVID-19, call your health care provider first or seek virtual care through Lake Health Online Quick Care. Unless it’s a medical emergency, it’s important to stay home if you feel sick to reduce the spread of illness.

Your doctor’s office can also help give instructions on how to get the care you need and determine if you meet the CDC guidelines for testing based on your symptoms, travel and exposure. If you do meet the criteria, you’ll be advised on how to proceed with testing. If you have a medical emergency, call 911 and tell the dispatcher about your symptoms and travel history.

Through Online Quick Care, we've created a FREE COVID-19 screening questionnaire based on CDC guidelines to help you determine the most appropriate level of care for you.