Protecting Patients

Our community has reached a high threshold of flu activity and Lake Health is limiting visitation to protect our patients, visitors and team members. Please do not visit hospitalized patients if :

  • You have flu-like symptoms
  • You have been diagnosed with the flu in the past 7 days
  • You are 17 years old or younger

For special circumstances, please talk with a nurse manager, so we can accommodate your visit safely.

Patients who arrive at urgent cares/walk-in centers or emergency departments with flu-like/respiratory symptoms will be asked to wear a surgical mask, which we will provide, to help prevent the spread of the flu. Patients who have flu-like symptoms are also asked to reschedule any outpatient appointments, such as physical therapy, routine imaging procedures or routine lab work. 


Is it a common cold or the flu? 

The flu can have similar symptoms to a cold, but can also include fever and aches. Not everyone with the flu will develop a fever. 

Cold Symptoms

Flu Symptoms

Runny nose Runny nose
Nasal congestion Nasal congestion
Sneezing Sneezing
Sore throat Sore throat
Cough  Cough 
Headache Headache
X Fever
X Achy muscles
X Fatigue
X Vomiting and diarrhea

You have the flu. Now what?

You’re coughing, and your nose is runny (or stuffy). You have a fever, chills, a sore throat and a headache. Your whole body aches. You’re fatigued. Most likely, you have the flu.

So, what do you do? Stay home, get plenty of rest, and drink lots of water and other clear fluids so you don’t get dehydrated. Avoid close contact with others and wash your hands often to help stop the spread of the flu.

You should feel better in a few days, but symptoms can last up to two weeks in some people, according to the Centers for Disease Control and Prevention (CDC).

When to seek medical attention

Although most people with the flu don’t need to see a doctor, that doesn’t mean you can take the flu lightly. During the 2018-2019 flu season in the United States, the bug sent people to the hospital 490,561 times, according to the CDC.

Complications from the flu can include sinus and ear infections but also pneumonia and other serious, even life-threatening, conditions. And some people are at a higher risk for complications and should seek medical attention at the first sign of flu symptoms, according to the CDC. These people include:

  • Anyone with the flu who feels very sick
  • Adults age 65 or older
  • Kids younger than 5 years old, especially those younger than 2 years old  
  • Women who are pregnant 
  • People who have asthma, cancer, diabetes, heart disease or have had a stroke
  • People in other higher-risk groups.

Where to go for medical care

Email_Primary Care Provider

Your doctor knows you best, so you should always start there. But if the office is closed or you can’t get a quick appointment, you have other options. 

Email_Urgent Care

Urgent care centers treat minor emergencies and illnesses (like the flu) on a walk-in basis and offer extended hours. You’ll get care that’s less costly and much quicker than a visit to the Emergency Department. 

To wait at home rather than a waiting room, use InQuicker online check-in for our Mentor, Willowick or Chardon urgent cares. This feature allows you to check wait times and pick a projected treatment time of your choice, securing your place in line so you can wait at home. 

Email_Online Quick Care

Lake Health Online Quick Care lets you virtually visit with a medical professional using your smartphone or computer. In fact, you can get a diagnosis and prescription for a variety of common conditions without leaving your home or office. 

Email_Emergency Room

You’re always welcome at any Lake Health Emergency Department. But there you will most likely have the longest wait and the highest copay. If your symptoms involve a medical emergency, always call 9-1-1.