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Lake Health has new temporary visitor policies for all facilities to help prevent the spread of COVID-19 and protect our patients, visitors and staff. 

Visitors, patients and caregivers are required to wear a mask inside Lake Health facilities, regardless of COVID-19 vaccination status. The Centers for Disease Control and Prevention (CDC) and Ohio Department of Health continue to recommend masking inside health care facilities at this time.

Lake Health recognizes the importance of family support in the healing process and beginning at 8 am on May 31, 2021, we will continue easing visitor restrictions by allowing one adult visitor (18 years and older).

This visitor policy**applies to Beachwood, West and TriPoint medical centers, including the emergency departments, as well as our Lake Health Physician Group offices, outpatient services, the Center for Comprehensive Rehabilitation and urgent care locations. Entrances at some facilities may be limited to ensure appropriate health screening can occur for the visitors allowed under the policy.


Health screenings and precautions

All visitors must:

  • Wear a face mask or face covering at all times that covers the mouth and nose. (Those who arrive without a face mask will be provided one.)
  • Complete a temperature check by an automated system at front entrance. Any visitor who appears ill or fails the screening will be asked to leave.
  • Practice social distancing by staying at least 6 feet away from others at all times.
  • Remain in the patient’s room or staff-designated wait space at all times except for quick trips to the restroom. The visitor must wear a mask at all times.
  • Clean hands upon entry and exit to any patient care area. (Those with gloves will be asked to remove them.)
  • Leave the Lake Health facility after the visit is over without spending time in public areas.

Exceptions to the visitor policy include:


  • Obstetric patients can have two visitors. In addition, a doula may accompany the patient for labor support during labor and delivery.
  • Patients who are under the age of 18 may be visited or accompanied by up to two parents or guardians.
  • Patients who are at the end-of-life may have up to two visitors.
  • Center for Comprehensive Rehabilitation: visitation is limited to two adult visitors between the hours of 3 - 8 pm. Monday through Saturday; Sunday between the hours of 10 am and 8 pm.
  • Center for Geriatric Psychiatry: visitation is limited to one adult visitor that may visit up to 30 minutes daily between the hours of 1 pm - 3 pm.   
  • COVID-19 and suspected COVID-19 patients:
    • No visitors will be allowed in rooms of persons under investigation or who have tested positive for COVID-19 unless:
    • The COVID-19 patient has been in hospital for 2 weeks and benefit to patient exceeds risk of exposure or visitor receives approval by the Chief Medical Officer or Chief Nursing Officer.
    • The visitor will receive help in putting on appropriate personal protective equipment. The visit will be limited to 20 – 30 minutes. Close contact with patient must be avoided.


**Policy is subject to change based on the impact of the pandemic to Lake Health.

Thank you for helping keep patients and staff safe.

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If you suspect you may have COVID-19, call your health care provider first or seek virtual care through Lake Health Online Quick Care. Unless it’s a medical emergency, it’s important to stay home if you feel sick to reduce the spread of illness.

Your doctor’s office can also help give instructions on how to get the care you need and determine if you meet the CDC guidelines for testing based on your symptoms, travel and exposure. If you do meet the criteria, you’ll be advised on how to proceed with testing. If you have a medical emergency, call 911 and tell the dispatcher about your symptoms and travel history.

Through Online Quick Care, we've created a FREE COVID-19 screening questionnaire based on CDC guidelines to help you determine the most appropriate level of care for you.