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Lake Health has new temporary visitor policies for all facilities to help prevent the spread of COVID-19 and protect our patients, visitors and staff. 

One adult designated visitor* is allowed to visit or accompany each patient at these locations:

  • Lake Health hospitals
  • Emergency departments
  • Lake Health Physician Group offices
  • Outpatient services 
  • Urgent cares
  • The Center for Comprehensive Rehabilitation

*Designated visitor: Each patient or legal guardian may name one adult designated visitor for the length of the hospital stay. The designated visitor will have to show photo ID prior to entry. The designated visitor cannot be changed unless approved by Chief Medical Officer and/or Chief Nursing Officer.


Exceptions to the visitor policy include:
  • Obstetric patients may have one designated visitor/support person accompany them during their stay, who must remain in the unit for the duration of the entire stay. Re-entry is not permitted. 
  • Patients who are under the age of 18 may be visited or accompanied by up to two parents or guardians.
  • Patients who are at the end-of-life may have up to two visitors.
  • Visitation is not currently permitted at the Center for Geriatric Psychiatry. 
  • COVID-19 and suspected COVID-19 patients:
    •  No visitors will be allowed in rooms of patients under investigation or who have tested positive for COVID-19 unless: 
      • COVID-19 patient has been an inpatient for 2 weeks and the benefit of presence outweighs risk of exposure, or the visitor receives approval by the Chief Medical Officer or Chief Nursing Officer. 
      • The visitor will receive help in putting on appropriate personal protective equipment. The visit will be limited to 20 – 30 minutes. Close contact with patient must be avoided.

All visitors must follow these precautions:

  • Visitation is only permitted 8 am to 8 pm. Must be absent of symptoms such as fever or cough when screened at the entrances.
  • Must wash hands (or use sanitizer) before and after entering/leaving patient care areas and hospital buildings. 
  • Stay in the patient's room or in a waiting area designated by staff at all times, except for quick trips to the restroom.
  • Keep a six feet distance from others.
  • Wear a face mask or face covering at all times, which must cover your mouth and nose.
  • Follow all directions of hospital staff. You must adhere to all established guidelines and hospital-posted rules. 
  • Keep the visit as short as possible (no longer than 2 hours) and leave the facility promptly once the visit is over. 

These restrictions are in addition to our flu restrictions we already have in place, which limits anyone 17 years and younger from visiting hospitalized patients.

Entrance restrictions

To further reduce potential spread of COVID-19, visitors and patients must use the Main Entrance to check in before proceeding into our hospitals. Patients with medical emergencies should enter through the Emergency Department Entrance.  All visitors will be screened upon entrance, and any visitor who appears ill will be asked to leave. Patients with appointments inside Physician Pavilions may enter through the Physician Pavilion entrance, but are asked to not enter the hospital without first checking in to the Main Entrance. 

Thank you for helping keep patients and staff safe.

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If you suspect you may have COVID-19, call your health care provider first or seek virtual care through Lake Health Online Quick Care. Unless it’s a medical emergency, it’s important to stay home if you feel sick to reduce the spread of illness.

Your doctor’s office can also help give instructions on how to get the care you need and determine if you meet the CDC guidelines for testing based on your symptoms, travel and exposure. If you do meet the criteria, you’ll be advised on how to proceed with testing. If you have a medical emergency, call 911 and tell the dispatcher about your symptoms and travel history.

Through Online Quick Care, we've created a FREE COVID-19 screening questionnaire based on CDC guidelines to help you determine the most appropriate level of care for you.