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Lake Health has new temporary visitor policies for all facilities to help prevent the spread of COVID-19 and protect our patients, visitors and staff. 

Visitation is not permitted at any Lake Health facility, including these locations:

  • Lake Health hospitals
  • Emergency departments
  • Lake Health Physician Group offices
  • Outpatient services 
  • Urgent cares
  • The Center for Comprehensive Rehabilitation
Exceptions to the visitor policy include:
  • Obstetric patients may have one partner and one birth support person accompany them during their stay. They must remain in the unit for the duration of the entire stay. Re-entry is not permitted. 
  • Patients who are under the age of 18 may be visited or accompanied by up to two parents or guardians.
  • Patients with altered mental status, cognitive impairment, developmental delays or disruptive behavior, where a family member is key to their care, may have one visitor.
  • Patients who require a home caregiver to be trained.
  • Patients undergoing surgery or procedures may have one visitor, who must leave as soon as possible after the procedure.
  • Patients who have an appointment at a Lake Health clinic, laboratory, radiology or are visiting the Emergency Department may have one person with them.
  • Patients who are at the end-of-life may have up to two visitors.

These visitors must follow precautions:

  • Visitation is only permitted 8 am to noon and 4 to 8 pm.
  • Visitors must be absent of symptoms such as fever or cough when screened.
  • Must wash hands (or use sanitizer) before and after entering/leaving rooms and hospital buildings. 
  • Stay in the patient's room or in a waiting area designated by staff at all times, except for quick trips to the restroom.
  • Visitors must: 
    • Keep a six feet distance from others.
    • Wash and sanitize hands as ordered.
    • Wear a face mask or face covering at all times, which must cover your mouth and nose.
    • Follow all directions of hospital staff. You must adhere to all established guidelines and hospital-posted rules. 
    • Keep the visit as short as possible

No visitors will be allowed for patients under investigation or who have tested positive for COVID-19, unless at the end of life.


These restrictions are in addition to our flu restrictions we already have in place, which limits anyone 17 years and younger from visiting hospitalized patients.

Visitors not adhering to established guidelines and posted rules will be asked to leave the facility. 

Entrance restrictions

All visitors and patients must use the Main Entrance to check in before proceeding into our hospitals. Patients with medical emergencies should enter through the Emergency Department Entrance.  All visitors will be screened upon entrance, and any visitor who appears ill will be asked to leave. Patients with appointments inside Physician Pavilions may enter through the Physician Pavilion entrance, but are asked to not enter the hospital without first checking in to the Main Entrance. 

Thank you for helping keep patients and staff safe.

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If you suspect you may have COVID-19, call your health care provider first or seek virtual care through Lake Health Online Quick Care. Unless it’s a medical emergency, it’s important to stay home if you feel sick to reduce the spread of illness.

Your doctor’s office can also help give instructions on how to get the care you need and determine if you meet the CDC guidelines for testing based on your symptoms, travel and exposure. If you do meet the criteria, you’ll be advised on how to proceed with testing. If you have a medical emergency, call 911 and tell the dispatcher about your symptoms and travel history.

Through Online Quick Care, we've created a FREE COVID-19 screening questionnaire based on CDC guidelines to help you determine the most appropriate level of care for you.